The opportunity
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working,…
What you'll do
Manage the renewal process for your assigned territory, tracking: quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip
Use Salesforce, dashboards, and health scores, along with AI tools such as: Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate
Negotiate standard contract renewals using established pricing and packaging: guidance, bringing in a manager or senior teammate for complex or high-risk deals
Reach out to key stakeholders early in the renewal cycle to understand budget: timing, approval processes, and potential blockers
Spot early risk signals and loop in Customer Success, Deal Desk, Legal,: Finance, or Sales when a renewal needs cross-functional support
Present pricing and packaging options to customers based on templates and: guidance from the broader Renewals team
What they're looking for
- Communicate Mixpanel's value clearly in writing and in conversation,: escalating competitive pressure to senior teammates when needed
- Contribute to the team's playbooks and automated workflows, including email: cadences and segmentation, based on what you learn from your own renewals
- Share what you're learning about customer objections and renewal patterns to help the team refine its approach
- Experience in renewals, customer success, account management, or sales,: ideally managing a high-volume book of business
