The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Retail is Toast's biggest bet and we are growing rapidly.
What you'll do
Business Partnership & Roadmap Ownership: Work across frontline teams and senior leadership to understand goals, identify growth opportunities and operational problems, prioritize the highest-value work, and own initiatives from problem definition through rollout, adoption, and measurement.
Sales Growth & Productivity: Diagnose funnel performance, design and run growth programs and pilots, replicate top-performer behaviors, and reduce the workflows and administrative work limiting AE and BDR/SDR productivity.
Onboarding Throughput & Scale: Partner with Onboarding leadership to improve Time-to-Go-Live, consultant productivity, capacity planning, and performance visibility across five onboarding lanes and twelve business categories, building the processes and operating mechanisms Retail needs as it scales.
Lead-to-Go-Live & Cross-Functional Execution: Improve the Sales-to-Onboarding handoff and identify where process, systems, data, or AI can strengthen the motion. Translate business needs into clear requirements and work with Business Technology, Analytics, Enablement, Central Operations, and our Retail AI Council to get solutions delivered and adopted.
Revenue Operations Experience: 5 to 8 years in Revenue Operations, Sales Operations, GTM Operations, or a closely related role, with meaningful ownership of cross-functional GTM work. Experience supporting high-velocity Sales and/or Onboarding organizations is highly valued.
Ownership & Execution: Proven ability to take broad or ambiguous problems, develop a point of view, identify and prioritize the work, and drive initiatives end to end without requiring a predefined roadmap.
What they're looking for
- Analytical Self-Sufficiency: Comfortable working directly with operational data to investigate questions, identify patterns, test hypotheses, and make recommendations without depending on an analyst for every answer. Functional SQL competency required.
- GTM Systems Fluency: Able to recognize where process or system design is causing problems, shape a solution, write clear business requirements, partner with technical teams through delivery, validate what is built, and drive adoption. Strong Salesforce experience and familiarity with enterprise project or implementation management tooling, such as Taskray or equivalent, expected.
- Applied AI Fluency: Hands-on use of generative AI to improve your own work, structure and solve operational problems, and identify opportunities to reduce manual effort or improve field productivity.
- Communication & Influence: Able to move comfortably from frontline operational detail to VP-level strategy and drive action across teams you do not directly manage.
