The opportunity
Language Requirement: Must be Bilingual/Fluent in Vietnamese and English
What you'll do
Leverage your Toast product knowledge and project management skills to: partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
Create best practices for managing daily restaurant operations by enabling: restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
Responsible for conducting remote site assessments to determine the: networking needs of our clients prior to installation and communicate those needs to the project resources.
Perform onboarding remotely while documenting the installation of the Toast: POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire restaurant staff on: how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
Manage several onboarding engagements simultaneously, including large books: of onboarding business (80+ restaurants) in your region.
What they're looking for
- Ensure the transition goes smoothly and that you are available for remote: Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
- Bilingual/Fluent in Vietnamese & English required
- Experience in the Restaurant or Hospitality Industry
- + years of experience in a role responsible for customer satisfaction and: business operations, for instance a Restaurant GM
