The opportunity
Sentry's Revenue Operations team is built around three pillars — Analytics, GTM Technology, and Deal Desk — and we're hiring a Revenue Operations Manager who will work across all three. This isn't a role where you sit at the end of the sales process waiting for deals to land in your queue.
What you'll do
Own Deal Desk: end-to-end processing of deals — including quote creation, discount review, order form generation, and approval routing — with minimal escalation and fast turnaround.
Become an expert in our CPQ system and Salesforce integration: not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to drive improvements.
Help design and implement self-service guardrails and automation that reduce: the volume of deals requiring manual Deal Desk intervention, working toward a future where reps can handle standard deals entirely on their own.
Build and maintain deal desk playbooks, approval matrices, and process: documentation that create consistency and reduce re-review.
Support pricing updates by ensuring that changes are reflected accurately and: promptly in CPQ, and flagging downstream impacts before they become problems for sales.
Identify patterns across deal data: approval rates, exception types, deal velocity — and surface insights that inform policy and pricing decisions.
What they're looking for
- + years of experience in Deal Desk, Sales Operations, Revenue Operations, or: a closely related function at a B2B SaaS company.
- Hands-on experience with CPQ tools (Dealhub, Salesforce CPQ, MonetizeNow or: similar) and a clear understanding of how quoting logic, product catalogs, and approval workflows are configured.
- Comfortable in Salesforce; you know your way around objects, fields, and: reports, and you can have a productive conversation with a Salesforce admin about what needs to change.
- Experience handling the full deal lifecycle: quoting, redlines, order forms, and booking.
- Strong analytical instincts, you can build a model or a report to answer a: question, and you know which questions are worth asking.
- A demonstrated habit of improving the processes you inherit, not just executing them.
- Experience using AI tooling (Copilot, ChatGPT, or purpose-built RevOps tools): to accelerate deal review, summarization, or exception routing.
