The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Manage the administration, configuration, and integration of Salesforce.com: and other tools across the revenue tech stack, including technologies for marketing automation, sales engagement, data enrichment, analytics, etc.
Define and maintain the systems strategy and roadmap
Recommend and drive process and system improvement initiatives across the end-to-end revenue organization
Ensure data quality, accuracy, and governance across all revenue systems
Provide reporting and insights to establish best-in-class visibility and: tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes
Work with cross-functional stakeholders to understand key objectives, define: initiatives to improve business performance, and deliver technology solutions that align with business needs
What they're looking for
- Provide training and ongoing day-to-day support to users, including: documentation, related to systems, processes, and user guides
- Own Salesforce configuration changes as needed, such as Flow, assignment: rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards, etc.
- Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience
- Experience with marketing automation and marketing analytics (such as HubSpot, Google Analytics, etc.)
