The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Build & Lead the Ops CI Function
Design and operationalize the Ops CI function at ShipMonk, including intake: processes, project governance, and reporting cadence.
Hire, develop, and lead a team of Ops CI managers embedded across the network.
Establish and maintain a prioritized problem backlog, ensuring the team is: always working on the highest-impact opportunities.
Create visibility for Ops CI work across the organization: from the ops floor to the executive team- through a consistent cadence of reviews and change management.
Drive Performance Improvement
What they're looking for
- Own a portfolio of projects across fulfillment operations, cross-functional: domains, merchant onboarding, and compliance programs.
- Apply structured problem-solving methodologies (Lean, Six Sigma, or: equivalent) to diagnose root causes, design solutions, and implement changes that stick.
- Set and track KPIs for CI project outcomes: cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
- Partner with General Managers and functional leaders to identify and size: improvement opportunities, and ensure operational buy-in for change implementation.
