The opportunity
Partner Risk Operations(PRO) is responsible for managing the risk relationships with our critical payment ecosystem partners, including global payment methods, card networks, and banking partners. Our mission is to establish operational controls that mitigate user and partner…
What you'll do
Recruit, manage, coach, and develop a team of in-office Risk Operations Associates
Guide your team to handle risk-related user escalations and support internal: teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules
Drive strong operational delivery and process improvement helping to maintain: risk detection strategies and business rules that balance risk and customer experience
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
What they're looking for
- At least 5+ years of direct people management experience, either in a risk or operations function
- Ability to partner effectively with internal globally distributed stakeholders
- Operational background including new process launches / improvements and service delivery
- Problem-solving skills and comfort operating without clear guidelines
- Skill and credibility doing the core work of a user facing team with a high: bar for quality, and a willingness to lead by example
- Excellent written and verbal communication skills in both English and Spanish