The opportunity
As a Payment Operations Specialist at Ramp, you will play a key role in supporting the day-to-day execution and efficiency of Ramp’s payment operations. You’ll partner closely with the Payments Operations Lead and cross-functional teams across Product, Finance, Customer Support,…
What you'll do
Support the Payments Operations Lead in the daily management of payment: workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
Monitor and reconcile payment activity, identify discrepancies, and help: investigate or resolve transaction issues.
Coordinate refund and money movement processes and maintain clear: communication with internal teams and customers on case status.
Collaborate with Customer Support, Risk, and Product to resolve user-reported: payment or linking issues in a timely and accurate manner.
Help prepare data and documentation for audits and regulatory reporting.
Participate in cross-functional projects aimed at improving payment accuracy,: reducing operational risk, and scaling payment processes.
What they're looking for
- Identify and document operational inefficiencies or gaps and propose potential improvements.
- Maintain accurate process documentation and support knowledge management for the Payments Ops function.
- Provide high-quality internal and external customer support through email and other communication channels.
