The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Own Samsara's sales compensation policy strategy including the master policy: set covering draws, leaves of absence, transfers, promotions, terminations, clawbacks, windfall thresholds, etc., driving an annual policy roadmap and the evolution of the compensation Terms & Conditions, and identifying where policy is missing, ambiguous, or producing the wrong selling behavior
What they're looking for
- Define and publish the crediting framework for complex and non-standard: deals, including renewals versus net new ACV, overlay and specialist involvement, and split and pod scenarios, converting recurring case-by-case judgment into documented rules the field and the team can apply consistently
- Own correct application of policy across the comp and quota change lifecycle,: and design the controls and audit approach that keep it accurate through system implementations and releases
- Build and manage the governance layer: precedent library, case decision log, exception committee materials, and audits of adjudication consistency across quarters and GTM functions
- Run the exception process and translate recurring exceptions into policy and plan design changes
