The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Navigate complex organizational hierarchies with key client executives and: stakeholders that empower the client and deepen the relationship with Flexport.
Meet regularly with clients to monitor the account health and find ways to: improve on their current experience.
Use your deep knowledge of the client to identify, develop, and close upsell,: cross sell and renewal opportunities.
Keep a close pulse on client financial health, reporting on the client’s: financials and ensuring clients maintain consistent payment schedules.
Lead and actively participate in client onboarding and creating standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
What they're looking for
- Work globally with counterparts in Asia, North America and Latin America to: ensure a consistent account management experience.
- Monitor client metrics data, working with Global Operations teams to ensure: metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
- Lead and prepare content for regular client touch points to help clients: understand the value they are realizing and new opportunities to improve performance.
- Use your intensive knowledge of the client’s business to architect 3-year: supply chain roadmaps that align with the client's global business goals.
