The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Cultivate and grow relationships with key business stakeholders that empower: the client and deepen the relationship with Flexport.
Meet regularly with clients to monitor the account health and find ways to: improve on their current experience.
Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
Keep a close pulse on client financial health, reporting on the client’s: financials and ensuring clients maintain consistent payment schedules.
Lead and actively participate in client onboarding and creating standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
What they're looking for
- Monitor client metrics data, working with Global Operations teams to ensure: metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
- Use your deep/expert knowledge of the client’s business to lead the: preparation and presentation of quarterly strategy reviews with minimal guidance.
- Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
- Regularly review and document the client’s success criteria. As the client’s: needs evolve, you will refine the client’s success criteria.
