Senior Analyst - CX Automation Intelligence & InsightsNew$401K

HelloFresh
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The opportunity

As a Senior Data Analyst at HelloFresh, you will anchor the data strategy driving our aggressive, automation-first transformation. Our Global Customer Experience (GCX) team’s mission is to understand our customers’ journeys and empower market leads with insights and intelligent…

What you'll do

  • Anchor the data strategy for our entire automation and chatbot analytics: infrastructure, serving as the sole embedded analytics lead within the Global CX department.

  • Proactively monitor user intents and trends to diagnose system bugs early and: establish standardized, organization-wide KPIs for bot containment and NLP accuracy.

  • Conduct deep-dive analyses of chat transcripts and user journeys, leveraging: semantic clustering and LLM evaluation to uncover friction points and tune conversational flows.

  • Continuously optimize and secure our reporting environment, ensuring data: integrity, normalization, and advanced visualization techniques for critical executive decision-making.

  • Partner closely with cross-functional teams (Product, Engineering, and CX: Automation) to translate complex customer log data and system requirements into sustainable roadmap strategies.

  • Own and deliver core business reporting mechanisms and dashboards, including: the Monthly Business Review (MBR) and EBIT reviews.