The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What they're looking for
- Partner closely with Support Engineering team members through pairing: sessions and stable counterpart relationships to share knowledge and solve problems together.
- Contribute to team growth by participating in hiring processes, including: reviewing applications and assessments and joining interviews.
- Background managing complex, customer facing support cases end to end, from: initial inquiry and triage through reproduction, escalation, and resolution.
- Advanced troubleshooting skills with the ability to investigate ambiguous,: multi-layered technical issues and identify root causes across applications, infrastructure, and integrations.