The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
When there are associates or specialists in your team, you will be: responsible for supervising, coaching, and monitoring their performance.
You will use metrics to guide your team to improve and deliver great: performance and enhance their hard skills and soft skills.
You will personally represent Flexport’s value proposition by leading and: driving the progress of tasks and projects in your scope to contribute to operational excellence.
Your detailed scope and responsibilities will include:
You will work closely with internal teams in APAC Ocean Gateway Operations to: have an effective process to collaborate with the Tech team.
You can understand how the latest processes and products interact with each: other and the background behind them in order to represent or facilitate the operations team in talking to the Tech team.
What they're looking for
- You can think and communicate structurally to explain the operations process,: product needs, and impact, or put together a BRD (Business Request Document) or ticket to help the Tech team understand.
- You have the team and company goals in mind and shepherd the business team to: properly prioritize the product requests when facing resource constraints.
- You are able to maintain a good relationship with different relevant Tech: teams and properly push the Tech team to provide resource commitment and drive product feature delivery. Know who to escalate to when it is required.
- You are sensitive and creative enough to capture opportunities to productize: an operations process and initiate product improvement projects.
