The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Partner with GitLab's global benefits broker and local vendors to lead plan: renewals, oversee day-to-day plan operations, manage escalations, implement plan changes, and drive continuous improvement.
Lead end-to-end implementation of new and enhanced benefits programs, from: business cases and vendor selection through configuration, testing, launch communications, and post-launch improvements.
Manage day-to-day administration for assigned global benefits programs,: including eligibility, enrollment, billing, quality assurance, and issue resolution; track and improve enrollment accuracy, billing reconciliation, and issue-resolution times.
Partner with Payroll, Finance, People Operations, and People Technology to: support accurate reporting and compliance.
Coordinate benefits operations across EMEA and South America countries and: employment models, including PEO, EOR, and GitLab entity arrangements, with some interim APAC coverage; work with local vendors, brokers, and internal partners to resolve complex cases and apply relevant local requirements.
Serve as a point of contact for complex benefits inquiries, partnering with: HelpLab and People Operations to triage and resolve cases and use insights to improve plan and process design.
What they're looking for
- Analyze benefits utilization, cost, survey, and qualitative data to identify: trends, assess plan competitiveness, and develop recommendations and business cases that improve program outcomes.
- Simplify, standardize, and automate benefits processes while keeping the team member experience at the center.
- Proven track record owning global benefits programs, including partnership: with international brokers and local vendors
- Strong knowledge of core benefits concepts, such as medical, dental, vision,: life, disability, and supplemental benefits, along with familiarity with multi-country environments, including working with PEO and EOR providers and local brokers.
