The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
Serve as the senior point of accountability for how work flows across creative, production, and execution
Drive cross-Marketing alignment on operating models, expectations, and ways of working
Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
Partner with creative leadership to forecast workload, capacity, and resourcing needs
What they're looking for
- –10+ years of experience in creative project management, creative operations, or production management
- Proven experience leading operations for in-house creative or brand teams
- Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
- Trusted communicator who can influence without authority
- Thrives in fast-paced, high-growth environments
- Operates as the operational authority for Brand Creative.
- Thinks in systems, not tasks; designs processes that scale
- Influences without direct authority through trust, clarity, and consistency
