The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Your chief aim will be to ensure the customer derives significant value,: eliminate technical frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal of growing annual recurring revenue (ARR).
Collaborate closely with the account team, including the Account Executive: and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
Define the technical success plan for each customer, outlining the optimal: use of Elastic solutions to achieve their business objectives.
Ensure a successful technical customer journey, from onboarding to adoption,: while continuously driving the consumption of Elastic solutions.
Understand and articulate the value proposition of Elastic solutions and: align them with the customer's business goals.
Work closely with customers to identify and eliminate technical frictions,: promoting a smoother adoption and implementation of Elastic solutions.
What they're looking for
- Liaise between customers and support, as necessary, to ensure an optimized: support resolution experience smoothing the adoption curve for the customer.
- As a hands-on technical authority, collaborate with the Service Team to: deliver personalized, frictionless solutions that meet the unique needs of each customer.
- Develop a comprehensive understanding of the customer's business needs and: translate these into technical requirements for Elastic solutions.
- Find opportunities for expansion, at which point the account team takes over: to expand the subscription, aiming to grow annual recurring revenue (ARR).