The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Own the live education program end-to-end by setting the vision, roadmap, and: success metrics for what we run, for whom, and to what outcome.
Design and deliver engaging, live experiences including webinars, cohorts,: in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.
Partner with the Deployment Services team to define, create, and deliver: tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.
Partner with the Customer Education team to plan and maintain a holistic: training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.
Continually iterate on offerings to increase their impact on onboarding,: feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.
+ years of training experience with 3–5 years in a SaaS or tech environment;: professional services and/or customer success experience required.
What they're looking for
- Strong grasp of adult learning principles and best practices that underpin: effective and supportive live training experiences.
- Proven content design skills with a track record of producing presentations: and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.
- Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.
- Strong executive presence with the ability to deliver compellingly to both: large audiences and small groups. This includes an ability to present in high stakes situations with our largest customers and their senior management.
