The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Partner directly with Customer Success Directors to define enablement: priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.
Proactively identify gaps, risks, and opportunities across the Success org: and translate them into recommendations.
Own the measurement framework for CSM performance: connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.
Build and deliver onboarding, ongoing learning, and coaching programs that: improve CSM performance across Scale, High-touch, and Enterprise motions.
Design playbooks, talk tracks, and tools tailored to each segment so CSMs: drive adoption, surface expansion, and de-risk renewals.
Facilitate live and virtual training, workshops, and coaching yourself.
What they're looking for
- Own workstreams end-to-end: set direction, align stakeholders, drive execution, close the loop.
- + years in Customer Success, Customer Success Enablement, or GTM Enablement,: with exposure to scaled and high-touch motions
- Track record as both a builder and a strategic advisor: shipping programs yourself and influencing senior leaders on direction
- Experience designing and delivering high-impact training programs, both in-person and virtually
