The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Passionately establishing yourself as the trusted advisor for 20-45 SMB Klaviyo customers
Strategically consult with these customers to devise strategies to help: increase email and SMS revenue for all customers through the Klaviyo platform
Use creative problem solving to help customers reach their business goals and: maximize the value they are getting from Klaviyo
Build strong relationships with customers to drive executive stakeholder: alignment on both the customer and Klaviyo side
Communicate thoughtfully to provide answers to questions for both technical: and non-technical end users while also supporting a wide range of technologies to reach their goals
Ensuring customer sentiment is strong, serving as an internal advocate for: your customers and leading cross-functional efforts to solve for the customer
What they're looking for
- + years of account management experience with a track record for building and: nurturing relationships with multiple stakeholders on an account at a time
- Excellent program management skills, you are able to own customer projects: from scoping & planning through to implementation and measuring success
- You are a trusted advisor to your customers, able to assist in prioritizing: initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations
- Excellent communication skills via phone, video conference and email
- Curious and eager to learn
- You are adaptable to change and thrive working in a fast paced environment
- Experience managing customer relationships through Salesforce, Gainsight or: similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform
- Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients
