The opportunity
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like…
What you'll do
Build long-term relationships with your book of business, to deeply: understand their ecosystem, strategy and goals
Position yourself as a strategic partner with your customers through regular exchange
Lead the land-adopt-expand-renewal motion of your book of business in a strong cross-group collaboration
Enable your new customers to scale quickly by leading a tailored onboarding journey
Drive adoption and active usage across their commitment by delivering use: case adoption depth and business critical enterprise integration
Own innovative use case discussions to drive cross: and upsell
What they're looking for
- Drive, measure and deliver against customer defined business objectives and KPIs for success
- Safeguard high customer satisfaction and experience by encouraging spotless: product adoption within the customer organisation
- Team up with the account executives, by early identifying growth potential to: create a solid pipeline of up- and cross-sell opportunities
- Be the customers advocate, by involving other DeepL areas, such as support,: finance, legal or backend, on a case-by-case basis
