The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Partner with Account Executives to ensure commercial alignment & drive client: renewals, retention & net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Drive feature adoption by building a shared Success Plan with your customers,: providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and: creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing contact with your customers through ad hoc communications,: regular check-ins, events, and Executive Business Reviews
What they're looking for
- You are an excellent communicator with exemplary written and verbal: communication skills coupled with unparalleled follow-up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move: fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and: growth in learning more about what you do and how it impacts others
- You have a proven track record successfully managing complex, high-value: accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills; ideally, you have significant: project management experience and/or formal certifications (PMP, Agile, etc)
- You have strong technical domain knowledge of two or more of the following:: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc)
