Senior Customer Success Manager, IndustryNew$90K–$141K

Braze
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The opportunity

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

What you'll do

  • Partner with Account Executives to ensure commercial alignment & drive client: renewals, retention & net retention targets for your customers

  • Be your customers’ main point of contact and trusted advisor at Braze

  • Drive feature adoption by building a shared Success Plan with your customers,: providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

  • Drive customer advocacy by building strong customer relationships and: creating mutual value for your customers and Braze

  • Proactively analyze your customer product usage to identify opportunities and risks to account health

  • Maintain ongoing contact with your customers through ad hoc communications,: regular check-ins, events, and Executive Business Reviews

What they're looking for

  • You are an excellent communicator with exemplary written and verbal: communication skills coupled with unparalleled follow-up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
  • You’re excited by working with medium and large technology companies who move: fast, and want to build new customer experiences quickly
  • You’re known for being a “team player.” We just can’t emphasize this enough
  • You build great relationships with colleagues and customers
  • You have a high level of intellectual curiosity. You see opportunity and: growth in learning more about what you do and how it impacts others
  • You have a proven track record successfully managing complex, high-value: accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • You have excellent time management skills; ideally, you have significant: project management experience and/or formal certifications (PMP, Agile, etc)
  • You have strong technical domain knowledge of two or more of the following:: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc)