The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Own the core operational cadences that support the CS organization, including: pipeline and renewal reviews, customer health reporting, and book of business management.
Translate ambiguous business questions from CS leadership into clear problem: statements, then drive them to resolution through process, reporting, or systems changes.
Partner with Revenue Technology and Revenue Analytics to evolve the systems,: data, and reporting CSMs rely on day to day.
Build cross-functional alignment with Sales, Finance, and other Revenue: Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
Identify friction in existing processes and lead improvement efforts end to: end, from diagnosis through rollout and adoption.
Support CS leadership in planning cycles, including capacity modeling,: segmentation, territory and coverage planning, and target setting.
What they're looking for
- Contribute to broader Revenue Operations initiatives where the CS perspective is needed.
- + years of experience in Sales Operations, Revenue Operations, management: consulting, strategy, or a similar analytical and problem-solving role.
- Strong critical thinking and structured problem solving. You can break down: ambiguous problems into clear workstreams and move them forward.
- Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
