The opportunity
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering…
What you'll do
Maintain ownership of a portfolio of strategic customers, weaving a web to: develop new relationships while supporting existing teams to ultimately drive adoption and retention of Asana across their organization
Work with customers to understand their motivation, business drivers,: strategic goals, and desired business outcomes; co-create joint customer impact plans that include success metrics, engagement and adoption strategy, timelines, communication, and plan to expand
Execute on all phases of the customer journey, including deployment design: and execution, change management consulting, workflow design, business performance reviews, roadmap advisory, and renewal touch points
Develop and maintain an internal Champion Network across customer’s: organization, facilitating workshops on best known practices
Analyze customer usage in internal data systems to identify, communicate, and: act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption
Partner closely with Sales counterparts to build strategic account plans,: nurture executive relationships, facilitate Executive Business Reviews, and identify expansion opportunities
What they're looking for
- Serve as the voice of your customers by surfacing key trends and insights: back to our Product, Research, and business teams
- Travel on-site up to 10% of the time, depending on customer needs
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- + years of experience in a Customer Success, Consulting, or Account: Management role working with large, complex Enterprise-level accounts
