The opportunity
You're an operations leader who sees this moment in operations for what it is: a rare inflection point where AI and automation are reshaping what's possible, and where the leaders who move first will define the next generation of operational excellence. You bring deep expertise…
What you'll do
Lead the Operations transformation agenda at a pivotal moment, with a: particular focus on identifying, prioritizing, and deploying AI and automation solutions that fundamentally reshape how the organization operates.
Reimagine long-standing workflows and unlock step-change improvements in efficiency, quality, and speed.
Serve as the primary Operations liaison for company-wide automation and AI: initiatives, partnering with Technology, Customer Success, Revenue, and Finance to identify shared opportunities, align on priorities, and ensure that what gets built reflects operational realities and scales across functions.
Build a change management muscle within the org to ensure transformation: sticks, focusing on how teams embrace and adopt change, not only what gets shipped.
Build, develop, and retain a lean, high-performing team, setting a high bar: for excellence and creating an environment where people take ownership and do their best work.
Set a clear strategic vision, aligning the team around shared goals and: fostering a culture of accountability and continuous improvement.
What they're looking for
- + years of experience in operations, business operations, product, or a: related function, with at least 3-5 years leading teams.
- Demonstrated success building operational infrastructure (SOPs, KPIs,: controls frameworks) in a fast-growing or scaling organization.
- Proven track record leading transformation or automation initiatives,: including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context.
- Strong analytical skills with the ability to define metrics, oversee data: quality, and turn reporting into actionable insights.
- Hands-on experience owning and governing operational tools and third-party platforms.
- Experience building or overseeing L&D programs, particularly in an operations context.
- Exceptional influencing and communication skills, with a proven ability to: drive change across teams outside of direct ownership and influence at the executive level.
- Experience operating in a compliance-adjacent, regulated, or high-stakes: service environment where quality and accuracy have direct customer or legal impact is a plus.
