The opportunity
Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. International expansion is a critical growth engine for Toast's future.
What you'll do
Drive Strategy and Execution: Set the strategic direction across upmarket, partner, and payment expansion with a focus on how those areas interact and reinforce each other to meet the north star goals for the International line of business. Partner with engineering and product teams across Toast's platform teams to ship international features in their area. Navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
Voice of Customer: Engage directly with customers, partners, and GTM teams to understand real needs — and use that grounding to pressure-test roadmap priorities and push back on assumptions that don't hold up in the field. Represent the voice of international customers as the PM voice for our global restaurant and hospitality brands in roadmap discussions, cross-functional reviews, and executive conversations.
Lead Through Influence: Champion cross-functional delivery across Product, Engineering, Design, Legal/Compliance, Hardware, Commerce, Risk, Finance, and Operations. This role has direct exposure to C-suite leadership and regular involvement in executive-level roadmap and strategy discussions.
Develop a World-Class Team and OS: Hire, coach, and develop a world-class team of Product Managers across multiple regions. Scale our operating model grounded in ownership, accountability, clarity, and exceptional execution.
Embrace and advocate for the use of AI tools to accelerate product discovery,: streamline execution, and explore new product experiences - helping shape how we build and what we build.
+ years of product management experience in SaaS or FinTech, with at least 5: years in a senior leadership role. You've owned a portfolio of products for a market, not just a feature area.
What they're looking for
- Commercial instincts. You understand how product decisions translate into: revenue, retention, and customer value, and you make prioritization decisions accordingly.
- Comfort with ambiguity at the charter level: you have shaped product direction from scratch, not just executed against someone else's vision.
- A track record of working across a complex stakeholder map: engineering, GTM, finance, external partners — that do not report to you. You are comfortable driving alignment without losing sharpness in the process.
- Strong people leadership. You build teams, give direct feedback, develop: careers, and hold a high bar for product thinking without micromanaging execution.