The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
You’ll own strategically significant work streams end-to-end.
Be accountable for outcomes, not just delivery cadence or team health, but: whether the work actually moved the needle.
Manage from the front line: deeply understanding the product, the customer problem, and the context.
Help shape teams operating in ambiguous spaces, especially where product: direction is still emerging and close partnership with Product is essential.
Work closely with cross-functional partners, including Product, Design,: Sales, and machine learning engineers and scientists where relevant.
Help build a seamless customer experience across sales, ecommerce, support: and success, so customers interact with one agent experience rather than being passed between siloed systems.
What they're looking for
- Sometimes that means writing code yourself. Sometimes it means doing the: analysis, driving cross-functional collaboration, or force-multiplying someone on your team who’s stuck.
- You’ll bring together engineers who’ve never worked as a team, set high: expectations, build momentum under aggressive timelines, and drive execution.
- Develop senior engineers into leaders. We need someone who accelerates staff: and senior engineers, gives direct, actionable feedback that changes outcomes, and grows the leadership capacity of the people around them.
- Partner with the Engineering Director on group-level strategy: where to invest more, where we’re falling behind, and what we should stop doing to go harder somewhere else.
