The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
DRAW THE OWL: Own the delivery roadmap for the Communication Identity Domain, including customer-facing services, internal platform APIs, and Ops Tooling. Partner with Principal and Staff Engineers to translate long-term technical strategy into executable quarterly plans and measurable outcomes.
ACCELERATE WITH AI: Drive the adoption of AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) within your team. Set expectations for AI-augmented workflows, measure the impact on team velocity, and create the psychological safety for engineers to experiment with new tools.
BE AN OWNER: Take full accountability for your team’s operational excellence,: including system reliability, incident response, on-call health, and security posture. Make high-judgment calls that balance speed, quality, and risk.
WEAR THE CUSTOMER’S SHOES: Serve two customer bases with equal rigor. For external customers, partner with Product Management to ensure communication identity workflows are seamless and developer-friendly. For internal customers, proactively engage with dependent engineering teams to understand their needs, gather feedback on your team’s APIs and Ops Tooling, and ensure your platform enables them to move faster. Ground every decision in customer data and feedback from both audiences.
EMPOWER OTHERS: Recruit, develop, and retain a world-class engineering team. Build a culture of psychological safety, candid feedback, and career growth. Coach your engineers-from mid-level to staff-to reach their full potential and take on increasing ownership. Champion diversity, equity, and inclusion in every hiring and development decision.
RUTHLESSLY PRIORITIZE: Navigate competing priorities across external product features, internal platform needs, and Ops Tooling investments. Balance requests from multiple stakeholders-Product Management, internal engineering teams, and operations-with a clear framework for saying “no” to protect focus. Ensure resources are aligned to the highest-impact work across all three pillars.
What they're looking for
- WRITE IT DOWN: Communicate team strategy, progress, and risks clearly and consistently to engineering leadership and cross-functional partners. Author team plans, post-mortems, and decision documents that create transparency and alignment.
- BUILD BRIDGES: Act as the primary point of contact between the Communication Identity Domain and its stakeholders. Manage relationships with Product Management, external-facing teams, and internal engineering teams that depend on your services and Ops Tooling. Proactively communicate roadmap plans, surface trade-offs, negotiate priorities, and ensure stakeholders have clear visibility into what your team is delivering and why.
- NO SHENANIGANS: Model integrity in every interaction. Create an environment where engineers feel safe raising concerns, surfacing problems early, and challenging the status quo. Hold yourself and your team to the highest standards of ethical behavior.
- + years of software engineering experience with at least 5+ years in: engineering management, leading a team of 10+ engineers and directly managing individual contributors.
