The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Drive the adoption of Fin by helping prospects unlock the power of Fin's AI: capabilities to automate and scale their support operations.
Embed deeply with strategic customers to understand their business challenges: and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.
Work hands-on with customers' technical teams as a technical expert and: trusted advisor, coding side-by-side to drive projects to completion.
Collaborate closely with Sales, Success, and Product teams to ensure seamless: customer experiences, project success and actionable product feedback.
Contribute to and evolve the Forward Deployed Engineering function. Codify: best practices and share insights gained from customer engagements to help us scale and grow.
Ideally, you’ve built an exciting SaaS product in your previous roles and: loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.
What they're looking for
- You are interested in AI/ML. You’re good at quickly building a good: understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations
- Strong cross-functional collaboration. Ability to understand and navigate: organizational boundaries and bring people together to achieve the best outcome for our customers and Fin.
- Deep knowledge of a high-level programming language (for example, JavaScript,: Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Able to prototype and ship software fast, while maintaining a high bar on: quality and the focus on business goals and outcomes.
