The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Drive adoption of Fin by helping customers unlock the power of our AI: capabilities to automate and scale their support operations.
Embed deeply with strategic customers to understand their business challenges: and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
Work hands-on with customers’ technical teams as a trusted technical expert,: coding side-by-side to drive projects through to completion.
Collaborate closely with Sales, Success and Product teams to ensure seamless: customer experiences, successful project delivery and actionable product feedback.
Contribute to the evolution of Forward Deployed Engineering by codifying best: practices and sharing insights from customer engagements to help the team scale and grow.
A strong engineering background and experience building software with: real-world usage. Experience building a SaaS product is a plus, not a requirement.
What they're looking for
- Interest in AI and machine learning, and the ability to quickly build an: understanding of novel problems, capabilities and architectures - including their trade-offs and limitations.
- Strong cross-functional collaboration skills, with the ability to navigate: organisational boundaries and bring people together to achieve the best outcomes for our customers.
- Deep knowledge of at least one high-level programming language, such as: JavaScript, Python or Ruby. It doesn’t need to be a language we use today - great people learn quickly and can introduce us to better ways of working.
- The ability to prototype and ship software quickly while maintaining a high: bar for quality and a clear focus on business goals and outcomes.