The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Guest Community Programs: Lead and operate Airbnb's guest-facing Community Voice programs end-to-end, from strategy through day-to-day execution — including standing up and growing our first guest advisory group. This work sits at the intersection of community building, program management and insights, and requires someone who thrives in execution and is comfortable developing strategy for brand-new programs.
Guest Community Engagement: Grow and engage Airbnb's emerging guest community through global workshops, insight sessions and pilots that test new approaches, partnering with cross-functional teams (including Product, Business, Policy, Marketing, Design, Research and PR/Comms) to scope, execute and evaluate them.
Own end-to-end program delivery including selection and vetting, onboarding: and offboarding, feedback sessions, engagement channels, events and the recognition and compensation strategy for members.
Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity
Build and own direct one-to-one relationships with Board members, acting as: their primary point of contact and monitoring sentiment and engagement to sustain a highly trusted group over time.
Synthesize Board feedback into clear, actionable readouts for senior: stakeholders across Product, Policy, Marketing, Design, Partnerships and Research, and represent the Board's voice internally.
What they're looking for
- Develop playbooks that evolve as we learn for the execution of the program,: how to uplevel and increase influence across Airbnb.
- Own the feedback session pipeline in partnership with Product, Policy,: Marketing and Business, scheduling and prioritizing topics most relevant to company roadmap
- Own community escalations end to end. Track them to resolution and close the: loop with the member — and flag anything that signals a broader product or policy issue.
- Direct the central Voice ops team on day-to-day coordination, member support and logistics.
