The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Lead the strategy of Airbnb’s host community incentives, recognition and: benefits programs to drive meaningful host growth, positive sentiment, and loyalty with hosts.
Design and implement initiatives that deepen host quality, educate hosts on: actions to strengthen their businesses, drive retention, and motivate our best hosts.
Cultivate strong cross-functional relationships (Product, Marketing, Data: Science, Policy, Design, Customer Support, Community, Supply) to represent the host perspective and ensure incentive and education systems scale globally while adapting to local cultural contexts.
Drive – in partnership with Product Marketing and Business: the ongoing evolution of the Superhost program , ensuring it remains an exemplar of business impact, quality, and host recognition.
Incubate and test incentive and recognition programs for new lines of: business, such as Experiences and Services.
Define program goals and optimize program effectiveness by aligning to OKRs: (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.
What they're looking for
- Partner in end-to-end operational execution of host incentive and: recognition— scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact on time and on budget.
- Provide clear and compelling communication of program strategy, performance,: and impact to cross-functional partners and senior/executive leadership.
- Partner with production and marketing teams to deliver high-quality, on-brand: programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education.
- Advocate for and implement creative approaches to incentive design, balancing: strategic rigor with innovative, engaging solutions.
