The opportunity
We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what…
What you'll do
Lead structured onboarding engagements by aligning customer stakeholders on: platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities.
Document and transition clear implementation plans that capture prioritized: workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.
Guide customers end-to-end through process mapping, hands-on workflow: configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
Coordinate cross-functional delivery across time-bound engagements, aligning: workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
Develop deployment roadmaps and forward-looking documentation that define how: customers scale Asana AI usage, optimize adoption, and expand use cases over time.
Lead recurring operational check-ins with customer account teams to monitor: workflow performance, surface user pain points, and unlock new AI adoption opportunities.
What they're looking for
- Partner cross-functionally with Customer Success, Sales, and R&D to surface: expansion signals, represent the voice of the customer internally, and translate account momentum into business growth.
- Build repeatable frameworks and engagement processes that bring operational: consistency to delivery motions across a portfolio of enterprise customers.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Proven experience in customer-facing implementation or consulting roles,: guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments.
