The opportunity
As a Senior IT Systems Engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings. You provide top-tier, "white-glove" support for stakeholders tailored to their specific needs.
What you'll do
Core Platform Architecture: Act as the primary architect and administrator for our core enterprise platforms: Atlassian suite (Jira & Confluence), Google Workspace, and Slack.
SaaS and AI Enablement: Lead the technical strategy for enterprise-wide SaaS adoption and optimization. You will drive the roadmap for enabling AI-native capabilities across our ecosystem (e.g., Slack AI, Atlassian AI) to streamline workflows, boost employee productivity, and increase organizational velocity.
Ecosystem Management: Administer, configure, and troubleshoot a diverse catalog of 30+ SaaS platforms. You will use SaaS Management Platforms (SMPs) to maintain visibility, optimize licenses, and ensure system health across the entire stack.
AI-Driven Velocity: Act as an early adopter and champion of AI tools to accelerate the transition of ideas into concepts and concepts into executed solutions.
Automation : Support in maintaining and improving user lifecycle workflows (onboarding/offboarding).
Audits & Optimization: Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture.
What they're looking for
- Experience : Minimum of 5 years of professional IT systems experience in a: fast-paced environment supporting a hybrid/distributed workforce.
- Subject Matter Expertise: Extensive, hands-on experience with the administration and architecture of Okta, Jira, Confluence, Google Workspace, and Slack .
- SMP Proficiency: Ideal candidates will have experience using SaaS Management Platforms (e.g., Productiv, Lumos, Torii, etc.) to manage a wide catalog of tools.
- AI Fluency : Demonstrated interest or experience in using AI tools to: increase engineering velocity and automate manual thinking.
- IAM : Proficiency in Okta is a significant plus to support IGA (identity: governance and administration) and user lifecycle initiatives
- Supportive Mindset: Experience supporting infrastructure and automation teams without needing to own those specific domains.
- Versatility: Proven ability to manage and support a wide range of SaaS platforms (30+) beyond the core stack.
- Adaptability: You learn fast, are not afraid of technical details, and are motivated to understand every aspect of the products you support.
