The opportunity
You have experience supporting technology in a startup, high-growth, or enterprise environment. You combine exceptional white-glove customer service with strong technical expertise, a passion for solving complex problems, and a continuous improvement mindset.
What you'll do
Serve as a senior technical expert for complex endpoint, operating system,: networking, and workplace technology issues.
Engineer, maintain, and continuously improve endpoint technologies, operating: system configurations, and workplace technology to enhance reliability, security, and employee productivity.
Deliver exceptional white-glove technical support to remote and in-office employees.
Perform root cause analysis on recurring issues and implement long-term solutions.
Partner with Infrastructure, Security, and other IT teams to improve the employee technology experience.
Manage the complete endpoint lifecycle, including procurement, deployment,: configuration, inventory, repairs, decommissioning, and secure asset disposal.
What they're looking for
- + years of professional IT Support experience in a startup, technology, or enterprise environment.
- Experienced in managing complex endpoint technologies and driving operational improvements.
- Excellent customer service, communication, analytical, and problem-solving skills.
- Strong system thinking, critical thinking and problem-solving skills
- Hands-on experience using AI assistants such as ChatGPT, Claude, Gemini,: Microsoft Copilot, or similar tools to improve technical troubleshooting, documentation, scripting, research, and operational efficiency.
- Demonstrated ability to critically evaluate AI-generated recommendations: while maintaining security, accuracy, and data privacy standards.
- Perform other related duties as assigned.
