The opportunity
The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support. Together, we work to ensure that every employee across Instacart has…
What you'll do
Serve as the primary IT point of contact for the San Francisco office,: providing both in-person and remote support to Instacart employees through our ticketing system — handling everything from day-to-day troubleshooting to more complex technical issues across macOS, Windows, and ChromeOS environments.
Own the new hire onboarding experience from an IT perspective, including: hardware deployment, equipment setup, and administering our SaaS application portfolio through our SSO tooling — making sure every new Instacarter hits the ground running on day one.
Support and maintain conference room AV equipment across the office,: partnering with the AV team to ensure everything is functioning properly and stepping in to troubleshoot when things go sideways — because they sometimes do.
Become a go-to resource for our core software platforms: Gmail, Slack, Okta, and Zoom — troubleshooting issues, answering questions, and helping employees get the most out of the tools they use every day.
Contribute to the health and scalability of our IT environment by keeping: knowledge base documentation up to date, identifying opportunities to improve support processes, and collaborating cross-functionally with the AV, IT Engineering, and Workplace teams to keep things running efficiently as Instacart continues to grow.
+ years of experience in helpdesk or IT support, including hands-on customer: service in a professional environment
What they're looking for
- + years of experience working with Google Workspace (formerly G Suite) in a support or administrative capacity
- Familiarity with Okta, Jira, and Slack in an enterprise environment
- Working knowledge of AV systems, including Zoom Rooms and Google Meet hardware setups
- A natural curiosity and self-sufficient troubleshooting instinct: someone who searches for answers before escalating and enjoys the process of figuring things out
- A collaborative, approachable personality with a genuine interest in teaching: others and making technology feel less intimidating
