The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Facilitate in-person, virtual, and hybrid learning sessions across at least: six distinct and complex knowledge areas, demonstrating a deep understanding of subject matter and the ability to tailor delivery for various audience levels, including mid & senior leadership participants.
Take the lead in creating an inclusive and dynamic learning environment that: challenges participants to apply critical thinking and problem-solving skills in real-world scenarios.
Actively engage learners through interactive techniques, real-world examples,: and structured activities that reinforce course content and objectives.
Provide feedback & coaching to learners in real-time, offering guidance and: support to enhance their understanding and skills development.
Design and facilitate sessions that teach CX teams how to use AI tools: responsibly and effectively in their daily workflows.
Leverage AI-assisted tools to enhance participation and personalization during live training.
What they're looking for
- Uses insights from AI-driven learning platforms to tailor discussions,: provide targeted feedback, and reinforce learning outcomes.
- Lead comprehensive course design efforts, driving innovation and continuous: improvement in learning materials and methods to ensure they meet the evolving needs of the CX team and broader business.
- Take full ownership of content development, acting as the final point of: quality control for course content updates and ensuring that all learning materials are aligned with strategic business goals.
- Develop and manage high-level communication strategies for learning: initiatives, collaborating with leadership and cross-functional teams to ensure alignment and stakeholder buy-in.
