The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Partner with Engineering and Product to define the multi-year technical: strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.
Prioritize and program manage strategic, non-functional programs (e.g.,: technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.
Oversee the full lifecycle of platform features, from technical design to: implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.
Define clear ways of working, create frameworks for cross-team collaboration,: establish content repositories, and articulate the platform's enterprise narrative and boundaries.
Serve as the primary communication leader, tailoring information to secure: buy-in and consensus across engineering and business leadership.
Drive a mindset of operational excellence, challenging existing processes and: implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.
What they're looking for
- + years of experience in technical program management within a fast-paced: engineering environment (ideally SaaS or high-growth tech).
- Proven ability to successfully manage a perpetual program with a rolling roadmap
- Demonstrated ability to manage multiple priorities and deliver results across: complex, cross-functional programs.
- Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.
