Senior AI Engineer - Customer AgentActive$222K

The opportunity

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.

What you'll do

  • Design and build backend systems that support scaling our AI solutions for 167K+ customers.

  • Develop robust, reliable and scalable data collection and processing: pipelines for machine learning models to train and consume.

  • Develop robust, reliable and scalable services to serve AI models in production environments.

  • Contribute to evolving our agentic architecture, making our AI agents more self-sufficient and performant.

  • Contribute to a culture of ownership, experimentation, and customer-centric product thinking.

  • years of professional experience in software engineering, with a strong focus: on backend systems and distributed architectures.

What they're looking for

  • Have hands-on experience building and deploying generative AI and agentic AI: applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation.
  • Experienced backend engineer with a strong track record of building scalable,: distributed systems, especially in the service of AI agent capabilities.
  • Proficient in Python and modern backend frameworks (FastAPI, Django preferred).
  • Experience creating human and automated evals to ensure high AI model quality.
Senior AI Engineer - Customer Agent at Klaviyo | Role Match