The opportunity
The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it.
What you'll do
Build and run a high-performing team of 5-8 Account Managers: setting the bar for culture, morale, and daily execution.
Get embedded in the relationships that matter. Engage directly with key: customers and top accounts alongside your team, especially where trust is being built or repaired.
Own the number. Manage quota performance and pipeline generation across your: team to hit spend activation, product activation, retention, and expansion goals.
Forecast and report team performance to senior leadership with clear-eyed: visibility into what's working and what isn't.
Hire and develop the next generation of AMs: training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement: sessions, and build career paths for every rep on your team.
What they're looking for
- Turn what works into a system. Continuously refine team processes and tooling: to improve output and efficiency as the segment scales.
- Represent Account Management cross-functionally, partnering with Sales, CX,: CSM, Risk, and Product to remove blockers and drive outcomes.
