Senior Manager, AI Customer SuccessActive$204K–$255K

The opportunity

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

What you'll do

  • Location: Remote-first (United States)

  • The cash compensation for this role is tailored to align with the cost of: labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $204,000 - $255,000

  • Zone B: $190,000: $238,000

  • Zone C: $177,500: $222,000

  • Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled

  • This posting is for a new position

What they're looking for

  • Reporting to the Senior Director, Customers Success
  • Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.
  • Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
  • Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption.