Senior Manager, Customer Engineering, IndiaActive

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

What you'll do

• Lead the technical customer-facing organization in India, reporting into APAC: Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.

• This role is both a people leadership role and a commercial technical: leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes.

• Lead and develop the India Customer Engineering team across enterprise and: strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.

• Serve as the point of reference for the team on complex customer: architecture, escalations, and solution design.

• Own regional technical strategy for discovery, demos, architecture design,: PoCs, onboarding support, QBRs, renewal support, and expansion plays.

• Partner with Account Executives to drive technical validation and help close new business.

What they're looking for

• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
• Conduct regular 1:1s, provide constructive feedback, and coach team members: on discovery, solution architecture, executive communication, and business-value translation.
• Build and run the operating cadence for pipeline inspection, technical deal: support, adoption reviews, and account expansion planning.
• Hire, retain, and develop top CE talent; build succession plans and bench strength.