The opportunity
Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Drive key CS KPIs such as account health, CSQLs, Renewal Rates
Execute, measure & monitor customer success strategy and methodology for the: region including customer health performance, success planning, business reviews, adoption playbooks and more.
Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels.
Represent Coursera as an executive sponsor and build relationships with key: customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Asia, Oceania
Collect product feedback and influence the product roadmap and go-to-market strategy
Manage and/or own key aspects of customer advocacy & customer marketing for your territory
What they're looking for
- + years of Customer Success experience and 5+ years of experience leading teams
- Proven experience in driving revenue performance (adoption, retention and growth)
- Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts
- Excellent communication skills with the ability to articulate a vision and: strategy to motivate teams and influence customer outcomes
