The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Own the vision and strategy for delivering world-class customer experience: through our Services & Success operating model
Drive cross-functional alignment across Sales, Product & Engineering,: Finance, and Support by synthesizing customer health, retention, and services delivery opportunities into operational priorities
Lead and execute strategic initiatives to optimize and transform customer: engagement, services delivery, and internal collaboration processes
Extract key business insights from qualitative and quantitative data,: identify risks and opportunities, and build programs that drive revenue retention, expansion, quality, and operating leverage
Promote a culture of rapid innovation and experimentation across playbooks to: drive customer outcomes and enhanced experience
Own annual planning, budgeting inputs, capacity modeling, forecasting, and: monthly/quarterly business review functions for TAM Operations
What they're looking for
- Influence multi-year functional planning by translating business strategy: into operational roadmaps, investment priorities, and scalable systems
- Own variable compensation design, target setting, and attainment tracking for: TAM roles in partnership with Finance and TAM leadership
- Lead the TAM Operations function across systems and automation, planning and: forecasting, quality, and business insights, through a combination of team leadership and cross-functional influence
- Set functional priorities, operating standards, and success metrics for TAM: Operations, ensuring execution aligns to company objectives
