The opportunity
The Sr. Manager, Event Operations, leads the operating model behind MongoDB’s global Strategic Events portfolio.
What you'll do
Lead and develop the Strategic Events Operations team. Set priorities, define: roles and performance standards, coach and develop team members, and hold a consistent bar for quality and execution across every program in the portfolio
Design and own the event operating model. Define the intake, workflows,: governance, service levels by event tier, and operating rhythms that the Strategic Events team and its partners run on. Build the playbooks and standards that make execution repeatable across regions and event types
Translate strategy into execution. Partner with the Director of Global: Strategic Events to turn portfolio strategy into team standards, event execution plans, and resourcing models
Own the events technology and data ecosystem. Be accountable for the project: management tools (e.g., Wrike, JIRA), event and registration platforms (e.g., Cvent, Luma), and reporting systems the team relies on. Decide what to standardize, integrate, automate, or retire
Build and govern agentic workflows in production. Identify where AI agents: and automation can take on work across planning, registration, reporting, and stakeholder communications, and design, deploy, and maintain those workflows at scale. Define where agents can act autonomously and where human review or approval is required, measure their impact on speed, quality, and team capacity, and lead the team in operating and evolving them
Plan capacity and manage the global events calendar. Run capacity planning,: balance workload against company priorities, and surface resourcing risk early so it never becomes a delivery problem
What they're looking for
- + years in event operations, event marketing, or marketing operations,: ideally in B2B SaaS or enterprise technology, with progressive scope and strategic impact
- Experience leading and developing people in an events, marketing, or program: operations environment, including setting priorities, coaching, and raising the standard of work
- A track record of designing operating models, processes, or playbooks for an: events or marketing organization that were adopted across teams and sustained over time
- Deep expertise with event and registration platforms, project management software, and AI tooling
- Hands-on experience applying AI and automation to operational workflows, and: leading a team to make them part of everyday work
- Strong analytical skills and fluency with data tools such as Tableau and: Salesforce, with the ability to turn event and pipeline data into recommendations for senior stakeholders
- Proven ability to influence and align stakeholders across functions,: seniority levels, and time zones without relying on constant escalation
- Excellent written and verbal communication, with strong meeting management and follow-through
