The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead, coach, and nurture a high-performing FDE team while operating under: pressure in high-stakes customer engagements.
Own end-to-end outcomes through clarity in communication, speed of execution,: tight coordination, and technical quality.
Operate as a player-coach, actively engaging in strategic deals while: developing team capabilities. We value leaders who are in the details, and “show, not tell”.
Support complex, seven-figure opportunities with technical guidance,: architecture, demos, and product evaluation support, as well as sales expertise.
Codify successful deployments into reusable tools, playbooks, and inputs to: the product roadmap, and create leverage for Fin and our customers.
Champion a customer-obsessed culture, noticing early indicators of success or: failure in customer engagements and raising and correcting them with urgency.
What they're looking for
- Lead discovery, design, and delivery of tailored technical solutions,: including PoCs, evaluations and business value assessments.
- Represent Fin and the FDE function externally through executive meetings and strategic events.
- + years of technical experience in roles such as Software Engineer, Forward: Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- Having 3+ years of experience leading technical customer-facing teams, with a: proven track record of hiring, mentoring, and managing high-performing teams.
