Senior Manager, Infrastructure Operations and ComplianceNew
The opportunity
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
What you'll do
Lead two teams, the Operations team and the Security and Compliance team.
Set goals, develop talent, and build a culture of operational excellence and: compliance-consciousness across both functions
Hold both teams to shared SLAs and quality standards, balancing the urgency: of 24x7 incident response with the rigor of compliance audit cycles
Serve as the escalation point for cross-team issues, complex vendor: negotiations, and decisions that touch both operational and regulatory domains
Own the end-to-end DECOM process as a single, governed workflow: physical collections and unracking, secure asset destruction with CoD issuance (ITAD vendor management), serial number verification, compliance evidence filing, and records closure
Eliminate the current handoff gap between Maintain's physical operations and: DCSC's compliance oversight building a single, auditable pipeline from "decom triggered" to "evidence archived”.
What they're looking for
- Drive ITAD vendor relationships, escalation paths, and contractual SLAs for: asset destruction across all regions (APAC, EMEA, NASA, South America)
- Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI: DSS, and FedRAMP control requirements
- Accountable for 24x7 incident response coverage across all Cloudflare: locations: carrier outages, DC facility issues, hardware degradation, and power/temperature events.
- Oversee hardware break-fix operations including coordination with Metro: Technicians, third-party repair vendors and remote contractors.
