The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
A high-performing legal operations team is built and running, with clear: direction, performance management, and the capacity to serve the full organization.
An AI enablement program is live and adopted: AI-powered tools evaluated, deployed, and embedded into attorney workflows, with agentic automations reducing manual legal work and professionals upskilled across the team.
Legal and business operations initiatives are executed and scaled, including: Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad workflows supporting new ad formats, retailer engagements, and other workstreams.
Contract lifecycle management systems and cross-system integrations are: continuously improved, with cohesive collaboration across procurement, accounting, HR, sales, deal desk, IT, and engineering, and operational savings generated from Oracle, Zip, Salesforce, and Workday integrations with CLM and P2P workflows.
Outside counsel operations are running with clear accountability: billing guidelines enforced, e-billing systems managed, law firm evaluations complete, and spend reporting established.
The team's knowledge management infrastructure is built and maintained, and: KPI dashboards give leadership clear visibility into operational health.
What they're looking for
- + years of experience in legal operations, strategy & operations, or a: related field, with demonstrated ownership of a legal operations program and at least 3 years of direct people management experience.
- Demonstrated experience leading at least two end-to-end technology: implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms), including hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows.
- Strong analytical and project management skills, with the ability to drive: multiple complex initiatives simultaneously in a fast-paced, evolving environment.
- Excellent communication and stakeholder management skills, with direct: experience collaborating across legal, policy, finance, IT, and business teams.
