The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Establish and strengthen Flexport's relationships and operating arrangements: with key local vendors in Japan, including CFS, drayage providers, ocean carriers, and customs partners.
Lead the sourcing, screening, and hiring of the local Tokyo operations team —: including Ocean and Air operators — and act as the in-country hiring authority for operational roles.
Design the end-to-end operational process for Japan: booking management, documentation, customs interaction, terminal handling, drayage coordination, exception management, and post-arrival processes.
Drive operational execution readiness, ensuring SOPs, SLAs, and KPIs are in: place before each new shipment flow is brought in-house.
Increase the velocity of insourcing by leading the transition from external: partners to in-house execution, including knowledge transfer, system setup, and partner offboarding.
Act as the senior operational voice in client-facing meetings where local: credibility is required, working closely with the commercial team on benchmarking opportunities and net-new deals.
What they're looking for
- Collaborate cross-functionally with APAC operations, Procurement, Pricing,: and Account Management to ensure Japan operations align with global Flexport standards while respecting local market practice.
- Coach and mentor newly hired Japanese operations staff, helping them grow into long-term Flexport leaders.
- Bachelor's degree or equivalent.
- Minimum 10+ years of experience in freight forwarding, NVOCC, or supply chain: operations, with significant time in Japan and meaningful leadership exposure.
